Terms and Conditions

 

Guarantee

Every jewel at Gray & Davis has been examined by a GIA Graduate Gemologist, and we use our vast knowledge of historical styles, materials and fabrication techniques to thoroughly vet each piece. All items are guaranteed as described, including condition, gemstones and metal content, and approximate date of manufacture. We extend a lifetime return policy for authenticity. 

Because many of our pieces pre-date formal grading by gemological laboratories, some of our diamonds have not been certified. In these instances the diamonds have been given an approximate grade as the mounting permits by our staff gemologist(s).

While all of our antique and vintage pieces are in functional and wearable condition, please be aware that certain pieces may require additional care. We are happy to discuss further, and help you determine how different pieces will stand up to your daily activities.

The jewels in our collection are decades, often centuries old. They do show signs of age and wear of varying degrees, and are sold "as is." We do our very best to describe and photograph these items accurately.

We offer one complimentary sizing with every ring purchase, and complimentary cleaning and stone-tightening for life. Insurance valuations can be provided for any piece purchased from us upon request.

 

Payment

We accept all major credit cards, wire transfers, personal checks and cash. All check payments must clear before items can be picked up or shipped.

 

Lay Away

Lay away is available for all in-store purchases for up to three months, with 1/3 payment down. 

 

Repairs

We retain an extensive network of expert jewelers and stone-setters, and are glad to facilitate repairs and alterations whenever possible.

 

Shipping

We are pleased to offer free shipping within the United States for online purchases. All shipments are insured to their full purchase price, and sent overnight via UPS. All orders must be signed for. Orders received before 2pm EDT on Monday, Tuesday, Wednesday and Thursday will ship the same day, orders received after 2pm on Monday, Tuesday and Wednesday will ship the following day. Orders received after 2pm on Thursday will ship the following Monday. Orders for rings that require sizing will ship once work is complete, generally 2 – 5 days after purchase.

We do not process or ship orders during scheduled closures & holidays, please check our business hours for details.

 

International Orders

Shipping to the United Kingdom is available for a flat rate of $150, we regret that we are unable to ship to other countries at this time. All shipments are insured to their full purchase price and sent via FedEx. Packages will generally arrive within 3 – 4 business days, however customs clearance into the UK may cause additional delays. Purchaser is responsible for all duties and taxes upon delivery. FedEx will contact you once shipment has cleared customs to collect the total amount due. Refused shipments that are returned to Gray & Davis will be refunded less shipping fees.

Due to fees related to customs and duties, we regret that items shipped to addresses outside of the United States are not returnable.

 

Returns

In-store purchases may be returned for any reason within 5 days of purchase for a full refund or store credit. Returns beyond 5 days will not be accepted. Special orders, custom items or pieces that have been altered may not be returned (not including ring sizing).

Online purchases may be returned for any reason within 5 days of purchase for refund or store credit, less shipping costs. Returns shipped back to Gray & Davis after 5 days of receipt will not be accepted. Special orders, custom items or pieces that have been altered may not be returned (not including ring sizing).

To return an online purchase you must call or email us within three days of receipt for return confirmation and shipping instructions. If you omit this step, we reserve the right not to accept the return. Once return is approved, item must be shipped within 2 days to:

Gray & Davis

234 West 13th Street

New York, NY 10011

Items being returned must be in their “as-purchased” condition in order to receive a refund. Customer is responsible for fully insured return shipping. Online returns may also be made in person to Gray & Davis during business hours within 5 business days of receipt.

*Extended return period may be offered with pre-approval at our discretion. Please get in touch if you are planning a special gift, and we will do our best to accommodate your timeline.

 

Privacy

Your privacy is important to us. We will not sell, share or trade any information you supply to us with a third party, except for the express purpose of processing a payment and shipment of Gray & Davis inventory items purchased from us. We may use non-personally identifiable information, such as your IP address and the pages that you visit on our site, for the express purpose of diagnosing problems and improving our website. We use "cookies" to collect this product and purchase information, which do not contain any personally identifiable information.